Hardwiring Excellence Purpose Worthwhile Work Making a Difference (Audible Audio Edition) Quint Studer Kevin Young West Voice Audioworks Books
Download As PDF : Hardwiring Excellence Purpose Worthwhile Work Making a Difference (Audible Audio Edition) Quint Studer Kevin Young West Voice Audioworks Books
A 'textbook with passion', Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, founder of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing 'chicken soup style' stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer Group's Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studer's Nine Principles of service and operational excellence provide the missing link between people power and strong financials. It's about courageous leadership."
Hardwiring Excellence Purpose Worthwhile Work Making a Difference (Audible Audio Edition) Quint Studer Kevin Young West Voice Audioworks Books
I already own this book and purchased again so I have one in each of my offices. This is a great reference for hospital patient experience processes - easy to understand, easy to implement, with statistically proven results. Quint Studier writes from experience both as a patient as well as a hospital administrator! Definitely worth the read!Product details
|
Tags : Amazon.com: Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference (Audible Audio Edition): Quint Studer, Kevin Young, West Voice Audioworks: Books, ,Quint Studer, Kevin Young, West Voice Audioworks,Hardwiring Excellence: Purpose, Worthwhile Work, Making a Difference,West Voice Audioworks,B0099CTZ7Y
People also read other books :
- The Sorceress Desire edition by Sine L Nomine Literature Fiction eBooks
- Bitterroot Awakening eBook Lisa Epstein
- The Memoirs of Sherlock Holmes Arthur Conan Doyle 9781543045147 Books
- Promising a Rose Free Novella Peace in the Valley edition by Jerry S Eicher Religion Spirituality eBooks
- Ruth A Love Story A Study in Ruth Bible Insight Book 2 edition by David Thiele Religion Spirituality eBooks
Hardwiring Excellence Purpose Worthwhile Work Making a Difference (Audible Audio Edition) Quint Studer Kevin Young West Voice Audioworks Books Reviews
Interesting read!
Quint Studer takes the concept of being an excellent leader, and breaks it down into relatable steps. Few people are born to be great leaders, but by following the steps outlined in this book, they can begin the journey to become better.
I am a Director in a hospital that uses many of the Studer Group principles. I previously worked with a health sytem that employed the Studer Group to implement Target 100. This is a comprehensive culture change for the health organization whose target is 100 percent patient, physician, and employee satisfaction. I am familiar with the concepts and processes promoted by Mr. Studer. They work.
I was given the book at my current facility as part of manager orientation. I read it and thought my team of supervisors could benefit as well; if for nothing more that to know why I focus as I do. The book is great. Mr. Studer takes a component approach to defining the pursuit of excellence. An analagy would be that you can't leave out the transmission when you build a car....all components work together and must be present.
I recommend the book as a guide toward excellence. It shows you what is possible when you do the right things. One thing not in the book is the depth of how much you have to do. In reality, however, excellence takes real commitment and real time. If you are looking for step-by-step instructions, you will have to contact the Studer Group. You will be glad you did.
Kansas City has several regional hospitals that are top ranked in the country such as KU Med and Children’s Mercy. The ideas in this book help teach healthcare industries how to improve performance within their organizations. #KC5stars
I love this style of presenting this information. My only negative thought is that the book evolves around providers and patients. It tends to leave 80% of the work force in the shadows. Referred to but not reconized as important to success. Not sure this is what you wanted to do but that's the way I read it.
An excellent book and a "must read" for all healthcare leaders and managers. This is the 3rd time that I have used this book with mostly new and/or inexperienced managers and it never fails to jump-start some excellent discussions and stimulating ideas. Just common sense things that if we committed to doing everyday and requiring the same of all team members, the differences in any organization would be astounding. Nothing magical here, just how to give great care, do the most basic things - answer call lights, show respect, round for outcomes, and show appreciation. The dividends those deposits make are enormous. Try it - you have nothing to lose and so much to gain!
Please allow this be my first hardwired Thank You! Thank you Mr Studer for writing an inspiring and positive book. Really, it is a manual for acheiving results, backed up by personal experience and successes. This program approaches customer service and quality through voluntary participation of employees. It is a self-sustaining quality improvement program fueled by politeness, positivity and genuine interpersonal contact regardless of rank.
Hardwiring Excellence is complete with actionable instructions that are clear to understand. Soon after finishing this book, I ordered Results That Last.
I already own this book and purchased again so I have one in each of my offices. This is a great reference for hospital patient experience processes - easy to understand, easy to implement, with statistically proven results. Quint Studier writes from experience both as a patient as well as a hospital administrator! Definitely worth the read!
0 Response to "⋙ Libro Gratis Hardwiring Excellence Purpose Worthwhile Work Making a Difference (Audible Audio Edition) Quint Studer Kevin Young West Voice Audioworks Books"
Post a Comment